Splatterworks does everything in its power to respect the delivery times indicated above. Should an event occur which means we are not able to meet our estimated delivery times, we will place a notice clearly on our website homepage and you will be contacted if you are a customer who's order has been affected. We cannot be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place. Once the package has been located, we will either arrange for a re-delivery or replace this item, if lost by the third party delivery company. Splatterworks do not take responsibility for items left in a safe place by the delivery company. A request for the goods to be left in a particular place on delivery is at the customer’s own risk.